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ALIAS MAE

Returns

We endeavor to make your web store experience as best we can. If you're unhappy with your purchase for any reason please contact shop@aliasmae.com

Returns are welcomed if the product was purchased at full price, is still in restocking condition (including all packaging) and was purchased directly from our webstore within 30 days of purchase.

NOTE: Items purchased On Sale are not eligible for returns.
 

How do I return my order?

Please email shop@aliasmae.com with your return request within 14 days from date of delivery. Once you have received your Returns Confirmation Email we will send you a form to fill out that you will need to put in your package to send back. Please ensure the shoes are packaged the exact same way as you received them.

Once you are ready to send the shoes back, we have 2 shipping options please see below:

1. We offer a returns service through DHL Express, which is approximately $25USD. This can vary so shipping cost approximate will be offered to you once return request has been processed.

2. You can return the item using an alternative shipping company. Please ensure to get a tracking number as Alias Mae is not liable for any parcels that are damaged or go missing.
 

What if my order is faulty or incorrectly delivered?

We take the upmost care in ensuring our goods are of high quality which is why we check all products before they are sent out to our customers. However, if for any reason you find that our products are faulty or unsatisfactory, or you did not receive what you ordered, we will be determined to resolve any issues to satisfy our customers.

Returns will be accepted for products purchased from the Alias Mae web store if they are faulty or the products delivered do not match your order. However, you will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making a return claim.

You will also need to send through photos to shop@aliasmae.com so we can assess and further advise the process of amending any issues.
 

How long does it take to get my refund?

Once your goods have been received by Alias Mae please allow up to 5-7 business days for your refund to be processed back to your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.
 

How do I contact Customer Service?

Alias Mae's Customer Service team operates Monday to Friday (excluding state and national holidays) from 10am until 4.30pm Australian Eastern Standard/Daylight Savings Time.

You can call our team during AEST business hours on +613 9681 7750 alternatively you can email us at shop@aliasmae.com or you can Chat-Live with us online during AEST business hours.


*This policy applies to products purchased from the www.aliasmae.com web store.