Delivery on Orders
We charge US$20.00 shipping delivery fee to all U.S orders. For more than 3 pairs purchased, an additional $20.00 shipping fee will be applied.
Please allow 3-8 business days for delivery (as we are located in Australia). For peace of mind, all packages sent to the U.S are delivered via DHL Express. A signature is required upon delivery so if you work during business hours, then your workplace address would be ideal. Please also ensure to include the full business name for all business addresses.
Track Your Order
Please click here to track your order(s) or alternatively visit http://www.dhl.com/en/express/tracking.shtml
DHL provides you with options to recieve notifications via phone or email to keep you updated on the progress of your delivery.
If your order has not arrived in the suggested period please contact DHL for assistance 1-800-225-5345. A tracking number will be required so please look this up prior to calling.
If you have not received your order within the specified period please contact our web store at firstname.lastname@example.org
Taxes and Duties
PLEASE NOTE: Orders exceeding $800.00USD of value can or will incur import *duties or taxes charged to the purchaser.
Alias Mae has no jurisdiction over these charges and recommends that you contact your local customs branch if you require absolute accuracy and certainty over these charges.
*Duties, tax and tariff thresholds may vary depending on U.S. State and Federal laws where applicable. Alias Mae is not responsible for reporting changes to these duties or tariffs and can only assume this figure is accurate. More information can be found via the United States International Trade Commission website https://www.usitc.gov/